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Why can’t I use my credit card to pay my bill?

We currently do not accept credit card payment because the credit card company charges us a percentage that we can’t recover and essentially lose. This complicates our goal of keeping natural gas as affordable as possible. However, due to feedback from our customers, we’re exploring ways to make credit cards a method of payment – yet still maintain maximum affordability for your natural gas bill.

Stay up to date with all of the different ways you can pay your bill by visiting our payment options.

Why can’t I use my credit card to pay my bill?

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Why does the gigajoule (GJ) conversion factor on my bill change all the time?

The GJ conversion factor essentially measures energy content of the natural gas supplied to your home on a daily basis. Enbridge Gas NB uses a monthly average for billing purposes, so this is why every month you see a different rate.

Why does the gigajoule (GJ) conversion factor on my bill change all the time?

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Does the delivery cost depend on the amount of gas I use?

Yes. The delivery rate is charged for each gigajoule of natural gas used. For the month of July 2014, this was $10.00 per gigajoule. Your delivery rate multiplied by how many gigajoules you consumed gives you your total delivery cost. We offer an Equalized Payment Plan for eligible residential and small commercial customers in the Small General Service (SGS) rate class. An Equalized Payment Plan essentially lets you spread out your natural gas costs over the entire year so you pay the same amount each month.

Does the delivery cost depend on the amount of gas I use?

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How can I reduce my bill?

For most residential customers, heating your home uses the most energy on an annual basis. For a typical Enbridge Gas NB customer, heating accounts for approximately 75% of energy costs and during a cold winter like we saw in 2013, natural gas fees can start to add up.

So, if you use natural gas to heat your home and you’d like to reduce billing costs – it’s all about energy conservation. In many cases, simply turning your thermostat down by a few degrees when you’re not home or even overnight can make a big difference. Installing programmable thermostats is also a very effective way to reduce usage. For more advice and tips on energy conservation, click here.

How can I reduce my bill?

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What are the extra charges on my bill for?

Extra charges on your natural gas bill can be frustrating if you don’t understand what they are. At Enbridge Gas NB we’re committed to transparency for our customers when it comes to our core operations and billing. So, that’s why we’ve created a page online to help explain what each fee is for, and why it’s necessary to help heat your home.

Learn about the details of each charge by clicking here and referencing your own bill. If you’re still having trouble understanding your bill, please give us a call at 1-800-994-2762 and we’d be happy to help..

What are the extra charges on my bill for?

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Why can’t I use my credit card to pay my bill?

We currently do not accept credit card payment because the credit card company charges us a percentage that we can’t recover and essentially lose. This complicates our goal of keeping natural gas as affordable as possible. However, due to feedback from our customers, we’re exploring ways to make credit cards a method of payment – yet still maintain maximum affordability for your natural gas bill.

Stay up to date with all of the different ways you can pay your bill by visiting our payment options.

Why can’t I use my credit card to pay my bill?

View Answer
Close

Why does the gigajoule (GJ) conversion factor on my bill change all the time?

The GJ conversion factor essentially measures energy content of the natural gas supplied to your home on a daily basis. Enbridge Gas NB uses a monthly average for billing purposes, so this is why every month you see a different rate.

Why does the gigajoule (GJ) conversion factor on my bill change all the time?

View Answer
Close

Does the delivery cost depend on the amount of gas I use?

Yes. The delivery rate is charged for each gigajoule of natural gas used. For the month of July 2014, this was $10.00 per gigajoule. Your delivery rate multiplied by how many gigajoules you consumed gives you your total delivery cost. We offer an Equalized Payment Plan for eligible residential and small commercial customers in the Small General Service (SGS) rate class. An Equalized Payment Plan essentially lets you spread out your natural gas costs over the entire year so you pay the same amount each month.

Does the delivery cost depend on the amount of gas I use?

View Answer
Close

How can I reduce my bill?

For most residential customers, heating your home uses the most energy on an annual basis. For a typical Enbridge Gas NB customer, heating accounts for approximately 75% of energy costs and during a cold winter like we saw in 2013, natural gas fees can start to add up.

So, if you use natural gas to heat your home and you’d like to reduce billing costs – it’s all about energy conservation. In many cases, simply turning your thermostat down by a few degrees when you’re not home or even overnight can make a big difference. Installing programmable thermostats is also a very effective way to reduce usage. For more advice and tips on energy conservation, click here.

How can I reduce my bill?

View Answer
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