Close

Why do I have to clear snow off the gas meter on my property?

We know that it’s supposed to be spring, but many of us are still dealing with piles of snow in our yards! As a natural gas customer, you are responsible for checking the area around your natural gas meter to make sure there is no buildup of snow and ice, and for safely clearing snow away from the meter and external vent pipes.

With the huge amount of snow that we’ve received from winter storm activity in New Brunswick, Enbridge has responded to many incidents that have prompted safety concerns for the general public, many involving the buildup of snow/ice on natural gas meters and equipment.

A clear area around the meter and all vents not only allows us to get to the meter in emergency, but it can prevent your appliances from being impaired, your natural gas supply from being cut off, or even worse - a dangerous situation.

SAFETY TIPS when clearing the snow away

Why do I have to clear snow off the gas meter on my property?

View Answer
Close

What do I need to do with my appliances before and after flooding?

If the electrical components of your natural gas appliances become submerged in water, the unit will need to be replaced. So if you expect flooding in your basement, call us (at 1-800-994-2762) and we’ll come to your home/business free of charge to turn off the natural gas first, so you can move your natural gas appliances to a dry storage area.

After the water has receded, make sure that the area is completely clear of water before entering the basement. Never enter a basement where there is standing water! Then call us to request a post-flood inspection, and a tech will come to your home/business, free of charge, to check the equipment and turn your natural gas back on.

More information about natural gas safety during flooding

What do I need to do with my appliances before and after flooding?

View Answer
Close

How do I tell where my natural gas line is?

Call before you dig! Digging in the wrong spot during landscaping or renovations could damage the underground network of natural gas pipes, telephone, hydro and cable TV wires, as well as water and sewer connections. Just call 1-800-994-2762 or 1-866-344-5463 (Saint John only) at least two days (48 hours) before you plan to dig and we’ll do a free locate for you. For emergency locates, Enbridge Gas NB is available 24/7.

How do I tell where my natural gas line is?

View Answer
Close

Is natural gas dangerous to use at home?

Natural gas is one of New Brunswick’s safest sources of energy. Over half of all Canadians rely on natural gas for their energy needs in their homes, businesses, and industries.

Natural gas is lighter than air and it dissipates very quickly in the unlikely event of a leak. It’s also colourless, odourless, and non-toxic. A ’bad perfume’ that smells like rotten eggs is added to natural gas to make it easy to detect in the event of an escape.

The safety of our customers and the general public is top priority at Enbridge Gas NB. Our service and operations staff are trained to adhere to strict codes and standards that cover everything from the distribution of natural gas to the inspection of equipment in your home or building.

Is natural gas dangerous to use at home?

View Answer
Close

How safe is natural gas?

How safe is natural gas?

Play Video
Close

Do I need a carbon monoxide or natural gas detector in my home?

There’s no need for a natural gas detector in your home. A ’bad perfume’ which smells like rotten eggs is added to natural gas, and in the unlikely event of a leak it should be very easy to detect. Properly installed and serviced equipment will ensure carbon monoxide is vented outside and away from your home, however a carbon monoxide detector is recommended. Whether you heat with natural gas, oil, propane, or wood, you should definitely have a carbon monoxide detector. You can easily purchase one from your local hardware or department store.

Do I need a carbon monoxide or natural gas detector in my home?

View Answer
Close

Are there ever any accidents using natural gas?

As with any form of energy, the potential for accidents exists. However, natural gas is one of the safest major energy sources in North America, and this is no different in New Brunswick.

For Enbridge Gas NB, the safety of our customers, employees, and the general public is at the core of everything we do. We have an impeccable safety record and continue to work with employees, communities, and emergency service providers to ensure that natural gas continues to be New Brunswick’s safe energy well into the future.

Are there ever any accidents using natural gas?

View Answer
Close

Does using natural gas cause pollution?

Natural gas is considered a fossil fuel and there are greenhouse gas emissions associated with using it. However, natural gas is the cleanest burning fossil fuel and creates fewer greenhouse gas emissions than heating oil or electricity generated from coal or heavy fuel oil.

With high efficiency natural gas space heating and hot water heating appliances operating at up to 98% efficiency, natural gas not only helps save money, it also helps save the environment.

Does using natural gas cause pollution?

View Answer
Close

Why do I have to clear snow off the gas meter on my property?

We know that it’s supposed to be spring, but many of us are still dealing with piles of snow in our yards! As a natural gas customer, you are responsible for checking the area around your natural gas meter to make sure there is no buildup of snow and ice, and for safely clearing snow away from the meter and external vent pipes.

With the huge amount of snow that we’ve received from winter storm activity in New Brunswick, Enbridge has responded to many incidents that have prompted safety concerns for the general public, many involving the buildup of snow/ice on natural gas meters and equipment.

A clear area around the meter and all vents not only allows us to get to the meter in emergency, but it can prevent your appliances from being impaired, your natural gas supply from being cut off, or even worse - a dangerous situation.

SAFETY TIPS when clearing the snow away

Why do I have to clear snow off the gas meter on my property?

View Answer
Close

What do I need to do with my appliances before and after flooding?

If the electrical components of your natural gas appliances become submerged in water, the unit will need to be replaced. So if you expect flooding in your basement, call us (at 1-800-994-2762) and we’ll come to your home/business free of charge to turn off the natural gas first, so you can move your natural gas appliances to a dry storage area.

After the water has receded, make sure that the area is completely clear of water before entering the basement. Never enter a basement where there is standing water! Then call us to request a post-flood inspection, and a tech will come to your home/business, free of charge, to check the equipment and turn your natural gas back on.

More information about natural gas safety during flooding

What do I need to do with my appliances before and after flooding?

View Answer
Close

How do I tell where my natural gas line is?

Call before you dig! Digging in the wrong spot during landscaping or renovations could damage the underground network of natural gas pipes, telephone, hydro and cable TV wires, as well as water and sewer connections. Just call 1-800-994-2762 or 1-866-344-5463 (Saint John only) at least two days (48 hours) before you plan to dig and we’ll do a free locate for you. For emergency locates, Enbridge Gas NB is available 24/7.

How do I tell where my natural gas line is?

View Answer
Close

Is natural gas dangerous to use at home?

Natural gas is one of New Brunswick’s safest sources of energy. Over half of all Canadians rely on natural gas for their energy needs in their homes, businesses, and industries.

Natural gas is lighter than air and it dissipates very quickly in the unlikely event of a leak. It’s also colourless, odourless, and non-toxic. A ’bad perfume’ that smells like rotten eggs is added to natural gas to make it easy to detect in the event of an escape.

The safety of our customers and the general public is top priority at Enbridge Gas NB. Our service and operations staff are trained to adhere to strict codes and standards that cover everything from the distribution of natural gas to the inspection of equipment in your home or building.

Is natural gas dangerous to use at home?

View Answer
Can't find what you're looking for? Submit your question